Cancellation and Refund Policy

At Premium Maxi Hobart, we understand that travel plans can change without notice. Our Cancellation and Refund Policy is designed to be fair for both our passengers and our team while helping us maintain reliable transport services across Hobart. Whether you have booked an airport transfer, corporate transfer, hotel transfer, wedding transfer, parcel delivery, event transfer, or a wheelchair accessible taxi Hobart, we encourage you to review the policy before confirming your booking.

Cancellation Guidelines

• Cancellations made well before the scheduled pickup time may be accepted without additional charges, depending on the booking details.
• If a booking is cancelled close to the pickup time, a cancellation fee may apply to cover driver allocation and operational costs.
• Bookings cancelled after the driver has arrived at the pickup location may not be eligible for a refund.
• Special bookings for a Premium Maxi Van, multiple vehicles, or large group transfers may have separate cancellation terms, which will be explained at the time of booking.
• If your flight is delayed, please notify our team as soon as possible so we can make reasonable adjustments where available.

Refund Policy

• Approved refunds will be processed using the original payment method wherever possible.
• Refund processing times may vary depending on your payment provider or financial institution.
• Refunds may be reduced if costs have already been incurred in preparing or providing the booked service.
• If we are unable to provide the confirmed service due to circumstances within our control, an appropriate refund or alternative travel arrangement may be offered.

Changes to Your Booking

• Booking changes are subject to vehicle availability and sufficient notice.
• Additional charges may apply if the updated booking requires extra travel time, waiting time, or a different vehicle.

Need Assistance?

If you have questions about this policy or need help changing your reservation, please contact Premium Maxi Hobart before your scheduled pickup. Our team will do its best to assist with booking updates, cancellations, and refund enquiries while providing a reliable Premium Maxi Van and wheelchair accessible taxi Hobart service.